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Privacy Policy InfoLink® Data Retention Policy

INFOLINK®

Privacy Policy

Your privacy is important to Crown. This Privacy Policy outlines the practices employed by Crown to explain how we collect, transfer, use, disclose and store your information. Please review these policies to understand how your personal information will be treated as you use InfoLink® and associated services. Please e-mail the Crown Privacy Office at privacyoffice@crown.com if you have any questions or concerns about this Privacy Policy.

A. Collection of Information

InfoLink® software is intended to assist a customer in managing and recording how its fleet is operating for use in internal and regulatory compliance. InfoLink® allows information to be wirelessly transmitted from equipment in use to the customer's network. For example, InfoLink® will collect and store information regarding customer employees, equipment operation licenses, daily operator checklist performance, employee use of equipment, equipment service requirements and operator compliance and error. If required by applicable law, it is the customer's obligation to obtain the required employee consent to collect and authorization to disclose such information.

In general, you can use InfoLink® software without providing any personal information to Crown. In utilizing InfoLink®, however, a customer may: (1) elect to allow Crown to have remote access to view the information; (2) may allow Crown to host the software and transmitted information; (3) may allow a Crown dealer to receive email alerts when the customer's equipment requires service; and, (4) may allow a Crown dealer to view customer information collected and stored by InfoLink® either at the customer's site or through internet access. This Privacy Policy does not apply and Crown has no control over any use of the customer's information provided to a third party, including a Crown dealer under any of the last two circumstances listed.

If the customer elects to have Crown access or host InfoLink®, we will ask for personal information such as your name and address to provide you those services. If you provide us with personal information in one of these circumstances, we will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly.

Our websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website's traffic and traffic sources. We use Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information. Google Analytics uses cookies to obtain information about your use of our website, including your IP address. As your IP address is an individual element that would allow identifying you, we have implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using this website. The information collected by this cookie will be transferred to Google Inc. in the United States of America.

You May opt out of Google Analytics by using the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie. To manage your use of cookies there are various resources available, for example, the "Help" section on your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser's "add-on settings" or visiting the website of its manufacturer. As our cookies allow you to access some of our website's features, we recommend that you leave cookies enabled. Otherwise, if cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.

B. Transfer of Information

Information provided by you can be transferred over an internet connection or via cellular or WIFI access points. Retrieving information that Crown hosts is transferred over an encrypted internet connection. However, no data transmission can be guaranteed to be secure. Data transmission is at your own risk. Crown endeavors to protect the transfer of your information but cannot guarantee against, and will not be liable for, disclosure due to errors in transmission or unauthorized acts of third parties.

C. Use of Information

We may collect, use, transfer and disclose non-personal information for any purpose. Personal information provided by a customer, such as when a customer requests that Crown access or host InfoLink®, will be used by Crown only to assist the customer as requested. We may also use customer's information internally for data analysis and research. Crown does not sell your personally identifiable information to any third parties.

D. Disclosure of Information

In general, information provided by the customer will be used only by Crown Equipment Corporation. Personal information collected is limited to Crown employees to fulfill a customer request and the duties of their jobs. If you consent, we may share your personally identifiable information with third parties, such as dealers, to assist us in serving your needs and requests. We will share your personally identifiable information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by us. Crown may also disclose your personal information if required to do so by law, if we believe in good faith such disclosure is required, or in urgent circumstances if we believe disclosure is necessary. Crown will not sell or share your personal information with third parties.

E. Storage of Information

Crown will store information you provide for the time necessary to respond to your request or otherwise in compliance with Crown's retention policies. Crown takes precautions to safeguard your personal information against loss, theft and misuse through administrative, technical and physical measures. You may update or request that your information be removed at any time by emailing us at privacyoffice@crown.com or by sending a letter to us at: Attn: Privacy Office, Crown Equipment Corporation, 44 South Washington St., New Bremen, OH 45869.

F. Links to Other Sites

Our website may contain links to other sites, such as Crown dealers and affiliates. This Privacy Policy does not apply to such other sites. Crown is not responsible for the privacy practices of any such other sites. Please review the privacy policies of any sites you visit.

G. Safe Harbor Privacy Principles

The United States Department of Commerce and the European Commission share the goal of enhancing privacy protection for their citizens despite differences between privacy approaches taken by the European Union and the United States. The United States Department of Commerce and the European Commission have developed a "Safe Harbor" framework and a website, including frequently asked questions, to allow U.S. companies to bridge the differences between US and European Union privacy policies. Crown has self-certified compliance with the Safe Harbor Privacy Principles published by the U.S. Department of Commerce with respect to personal information that it receives in the United States from the European Union. For more detailed information on Crown's compliance with the Safe Harbor Policy, please click here. To learn more about the Safe Harbor program, and to view Crown's certification, please visit http://www.export.gov/safeharbor/.

H. Consent

By using the InfoLink® web portal, you consent to the collection and use of this information by Crown. It is the affirmative duty of Crown's customers to obtain the consent of their employees to collect and disclose such employee's personally identifiable information to Crown.

I. Updates

Crown may update this Privacy Policy from time to time. If we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Last Updated 9/25/15

Crown Equipment Corporation InfoLink® Data Retention Policy

A. Purpose. This InfoLink® Data Retention Policy (the "Policy") sets forth the retention period applicable to customer InfoLink® data that Crown has possession of by hosting the data (as defined in the Master Software & Services Agreement) or which Crown contracts with a third party cloud provider to host.

B. Types of Data Covered. This Policy covers electronic data obtained through use of Crown's InfoLink® product that is hosted by Crown or a third party cloud provider at Crown's request. The data may be operator data or equipment data specific to a particular customer.

C. Retention Period. Crown shall keep the data for a period of seven (7) years (the "Retention Period") subject to the following exceptions:

1. Aggregated Data. Data that is aggregated and made anonymous by Crown will be kept permanently. Data is considered aggregated if it is not identifiable to either a particular customer or a particular operator.

2. Records Retention Suspension. Crown Legal may suspend the Retention Period by providing written notice to both the InfoLink® Support Team and Crown IS. In such an event, Crown Legal will explain what data needs to be retained and why (i.e. governmental investigation or pending litigation). Once the Retention Period is suspended, the data will be maintained until revoked in writing by Crown Legal.

D. Live Data. While Crown shall keep hosted InfoLink® data for seven (7) years, live data viewable through the website will only be available for the prior calendar year and year-to-date current calendar year. Information older than the previous calendar year will be archived by Crown. If Customer requests data that has been archived, a fee may be charged for Crown's time in providing the data. Access to the website is governed by the terms and conditions of the Master Software & Services Agreement.

E. Additional Information. Questions relating to this policy can be sent to Crown's InfoLink® Support Center, which can be reached either via email at infolinksupport@crown.com or by calling (419) 629-6300.